Terms of Use & Privacy Policy
SKRATCH Indoor Golf Limited Terms And Conditions
Terms & Conditions & Privacy Policy
Terms & Conditions - SKRATCH Indoor Golf Limited (SKRATCH GOLF)
Simulator bookings
All bookings must be paid in full at the time of booking to secure your booking.
All prices and timings are stated on our pages and can be selected in the booking process.
We recommend you book in advance where possible to avoid disappointment on the day.
To get the most from your experience, our simulators allow a maximum of 6 players per bay. Larger groups are required to book additional simulators.
Online bookings will be card payment or gift card payment only. Gift cards can be redeemed online using the debit/credit card field. If your gift card has insufficient funds to complete the transaction online, please contact info@skratch-golf.co.uk and a member of our team will assist you with your booking.
All online bookings are taken by a third-party booking provider.
SKRATCH Indoor Golf Limited stores no credit/debit card details.
Venue use
Golf balls provided by SKRATCH Indoor Golf Limited must be used at all times in order to protect our screens from damage. We reserve the right to remove players not using appropriate equipment.
Adult right-handed clubs and a limited range of left-handed and smaller clubs are available for use free of charge. Premium clubs may be available at a charge. You are welcome to bring along your own clean clubs. SKRATCH Indoor Golf Limited accept no responsibility for damage to or loss of your equipment, howsoever caused.
Anti-social, dangerous or illegal actions will not be tolerated. We reserve the right to remove you from any SKRATCH Indoor Golf Limited venue should your behaviour be anti-social, dangerous or illegal.
Cancellation and Refund Policy
If you need to cancel, you must give us 48 hours’ notice to receive a refund. We can however change your booking if you give us 24 hours notice, but only one time. Once we’ve rebooked, you are issued with a new confirmation email, we won’t be able to offer a refund at a later date.
SKRATCH Indoor Golf Limited reserves the right to require 48 hours’ notice in advance to fully refund a confirmed booking.
SKRATCH Indoor Golf Limited reserves the right to require 24 hours’ notice to reschedule a booking at no charge. Any request to reschedule a booking is subject to availability.
SKRATCH Indoor Golf Limited will not offer refunds or booking amendments to ‘no-shows’.
SKRATCH Indoor Golf Limited works with Trust, Square & Dojo for payment gateways. Their refund policy advises between 5-10 working days for a refund to appear on a customer’s statement.
All website bookings are taken by a booking provider and no credit/debit card details are stored by SKRATCH Indoor Golf Limited.
GIFT CARDS
- Gift voucher be redeemed in any SKRATCH Indoor Golf Limited venue as part as part or full payment (exclusions apply). 2. Protect this voucher and treat as cash, lost or stolen vouchers will not be replaced. 3. The voucher will expire 6 months from purchase. 4. This voucher cannot be exchanged for cash. No change or cash refunds will be given. 5. This voucher cannot be used for any financial product or service. 6 Gift vouchers cannot be used to pay for Lessons & Packages.
Golf Tuition
Golf tuition is provided in SKRATCH Indoor Golf Limited venues by third party providers, who warrant to uphold our Code of Conduct
If you are interested in providing tuition at SKRATCH Indoor Golf Limited, please reach out to info@skratch-golf.co.uk
Golf tuition can only be provided in SKRATCH Indoor Golf Limited venues by PGA Professionals and coaches who have entered into an agreement with SKRATCH Indoor Golf Limited. Any individuals providing tuition at SKRATCH Indoor Golf Limited without a formal agreement with SKRATCH Indoor Golf Limited will be asked to leave the venue, and may be prevented from making future bookings.
Under 16’s policy
Under 16’s require adult supervision after 5pm on Fridays and Saturdays.
Alcohol
We operate the Challenge 25 policy. If you are lucky enough to look under 25, you will be asked to prove that you are over 18 when buying alcohol. Please ensure you have a valid form of ID to prove that you are 18 or over.
Promotions & competitions
SKRATCH Indoor Golf Limited may at their discretion run any number of promotions and competitions throughout the course of the year. SKRATCH Indoor Golf Limited reserve the right to amend or withdraw any promotion or competition without prior notification for any reason,. Promotions are not to be used in conjunction with any other discount, special offer or promotion, and will apply only to the standard prices of SKRATCH Indoor Golf Limited products or services. Certain promotions may require the customer to provide proof of age, identification, FSX live login, coupon or a voucher. If these are not provided when required then the customer will not be able to claim the promotional rate or prize. In all instances the promotion can only be redeemed once per person.
Data Protection
No credit/debit card details are stored by SKRATCH Indoor Golf Limited.
For more information on how your personal data is stored, please visit the (Privacy Policy) on our website.
Parties & Corporate event bookings
Please contact us for further details, Group bookings T&C’s can be found on our website.
Force Majeure
SKRATCH Indoor Golf Limited will not be liable or responsible for any failure to perform, or delay in the performance of, any of our obligations that are caused by events outside of our reasonable control.
Insurance
Public Liability Insurance and Employers Liability Insurance for SKRATCH Indoor Golf Limited is provided and will remain in place whilst trading.
SKRATCH Indoor Golf Limited will update it’s terms and conditions periodically to reflect company and customer feedback
Waiver and release of liability
Please be aware that playing golf with real clubs and balls within a confined space is a controlled risk activity and players do so at their own risk. We have put in place guidance at each Simulator that we require you to read through before playing.
We want you to enjoy your experience, so this is for your enjoyment and safety.
SKRATCH Indoor Golf Limited cannot be held responsible for any issues that may occur through misuse, failure to follow the provided guidance or failure to use reasonable common sense etc.
SKRATCH Indoor Golf Limited cannot be held responsible for any issues or damage that may occur to personal items.
Anti-social, dangerous or illegal actions will not be tolerated. We reserve the right to remove you from any SKRATCH Indoor Golf Limited venue should your behaviour be anti-social, dangerous or illegal.
LOST PROPERTY
Get in touch with us on email info@skratch-golf.co.uk if you think you’ve left anything behind!
We keep hold of lost property for one month before we get rid of it, so best check sooner rather than later!
You consent to take part in activities at SKRATCH Indoor Golf Limited and by doing so you declare that you understand that SKRATCH Indoor Golf Limited takes all appropriate precautions to prevent accidents.
You the customer will take all steps to avoid accidents or damage to our property. Anything that SKRATCH Indoor Golf Limited deems as reckless behaviour that leads to damage by the customer will be charged to the customer.
You confirm that you have understood these terms and are responsible for communicating to all members of your party, and that you are sufficiently physically fit and healthy to take part in Golfing activities.
You consent that in the event of any illness/accident that any treatment can be administered to you.
You also agree to follow any safety rules set out for your own safety.
You are responsible for any under 16s in your party
PRIVACY POLICY
This Privacy Policy was last updated: September 26th 2024
This Privacy Policy is effective as of September 1st, 2024 and will be reviewed and updated annually.
SKRATCH Indoor Golf Limited (SKRATCH GOLF) (“we") are committed to protecting and respecting your privacy.
This policy (together with any terms of use on our websites, any contracts between us and any other documents referred to in this policy) sets out the basis on which any personal data we collect from you, that you provide to us, or that we obtain about you from other sources, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting any of our websites or by providing us with any information about yourself, you are accepting and agreeing to the practices described in this policy.
For the purpose of the Data Protection Act 1998 until 24 May 2018 and, thereafter, the General Data Protection Regulation (Regulation (EU) 2016/679, the “GDPR”) as amended or replaced from time to time (“Data Protection Law”), the data controller is SKRATCH Indoor Golf Limited, registered number 15811260, with registered office at 6 Hinchwick Court, Dorridge, Solihull, England, B93 8DF
Our Data Protection contact for the purpose of Data Protection Law is Paul Dakin, CEO, contactable by email at Admin@skratch-golf.co.uk
Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.
How do we collect information from you?
Personal Information collected about you includes your name, date of birth, email address, home address, mobile number, and other information we maintain about you when you visit our Locations and voluntarily contact us through this Site and social media channels. This includes information you provide on sign-up and registration pages, surveys, other submissions and/or purchases through this Site or when you participate in discussion boards or other social media functions.
Terms of Use & Privacy Policy
1. Information about us
Welcome to the SKRATCH Indoor Golf Ltd Golf.uk.com website (the ‘website’). The website is provided by The Only Way SKRATCH Indoor Golf Ltd Golf Limited referred to herein as ‘SKRATCH Indoor Golf Ltd Golf’ or ‘us’, ‘we’ or ‘our’ for short. ‘You’ and ‘your’ mean you as the user of our website. This agreement also covers the use of diningdeals.co.uk, halifaxfoodguide.co.uk, wakefieldfoodguide.co.uk, leedsfoodguide.co.uk, harrogatefoodguide.co.uk, togofoodguide.co.uk, and bradfordfoodguide.com
2. Contact us
You may contact us on any issue detailed in these User Terms at info@skratch-golf.co.uk Or by writing to us at:
SKRATCH Indoor Golf Ltd Golf Limited
40 Ludgate Hill
Birmingham
B3 1ER
Thank you for using our Service.
3. Terms of use
3.1 About these terms of use
These “Terms of Use” set out the terms of use on which you may make use of our websites, and the services we provide, whether as a guest or a registered user. Use of our sites includes accessing, browsing, or registering to use our sites. In addition, certain features of the websites are governed by separate, specific terms and conditions, as follows:
If you choose to submit a venue review, any personal information (such as your name or contact details) which you provide in the course of submitting a venue review using this feature will also be subject to our Acceptable Use Policy and Privacy Policy. Please make sure you read and understand these policies before using this feature.
If you make a venue booking using the websites, then our Booking Terms and Conditions will apply. The Booking Terms and Conditions set out important information about your rights and obligations regarding venue bookings made using the websites and form a binding legal agreement between us.
In addition, any personal information which you provide in the course of using the websites (such as your name, e-mail address, address and other contact details) is governed by our Privacy Policy, which describes in detail how we may process your personal information.
Our websites uses cookies. Our Cookies Policy, sets out information about the cookies on our site.
3.2 Acceptance of agreement
By accessing the websites, you agree to these Terms of Use. If you have accessed the websites by logging in via a third party websites, then these Terms of Use shall apply to your use of this websites, to the exclusion of the terms of use governing those third party websites. However, please note that the terms governing the third party websites may continue to apply to your continuing use of that site while using our websites (e.g., if functionality of this websites appears within or is framed by the third party site).
If you do not agree to these Terms of Use, you should not use the websites. You should read all the Terms of Use prior to using the websites. If needed, please feel free to save and/or print out a copy of these Terms of Use for future reference.
These Terms of Use, together with our Acceptable Use Policy, Privacy Policy and Cookies Policy are collectively referred to as the ‘Agreement’. The Agreement, together with the venue Booking Terms and Conditions (where applicable), constitute the entire agreement between you and us. If you are uncertain about any of its terms, email or write to us at the address set out at the end of these Terms of Use and we will try to respond to your query as soon as possible.
3.3 Changes to this agreement
We may from time to time make changes to the terms of this Agreement. Each time we make a change, we will update the date of these Terms of Use so that you can see when changes have been made. Any material changes will be posted on our websites and notified to you by means of a notice and links to the revised terms of the Agreement on our homepage, but please review these Terms of Use regularly to ensure you are aware of any changes made by us. If you use the websites after changes are notified to you in this way, you agree to such changes. If you do not agree to such changes, you should not use these websites.
3.4 Accessing our websites
Access to our websites is permitted on a temporary basis and we reserve the right to withdraw or amend any or all of the websites without notice. We may suspend access to the websites periodically to carry out emergency or scheduled maintenance or for any other reason at any time. Access to our websites is dependent upon availability of the worldwide web and we accept no responsibility for the inability of you or the public generally to access our websites arising out of circumstances beyond our reasonable control.
We have the right to disable your access to our websites at any time if, in our opinion, you have failed to comply with any of the provisions of this Agreement, or with the terms of any other terms of use or policies that apply to services or features offered via the websites
4. Acceptable use policy
When using the websites (including if you are adding content in relation to the listing or review of a venue), you agree to comply with these Terms of Use and with all applicable law. In particular, and unless expressly permitted by us in writing, you may not:
use our websites in an unlawful or fraudulent manner or for such purposes, to collect personally identifiable information, or to impersonate other users;
modify our copyright/trade mark or other proprietary rights notices, or interfere with the security-related features of our websites;
use our websites in any way to manipulate or distort, or undermine the integrity and accuracy of, any reviews, descriptions, ratings or content or take any action to interfere with, damage, disrupt any part of our websites or the features or services offered on it;
use our websites to send, knowingly receive, upload/post, download, any material which does not comply with our content standards;
use our websites to transmit or facilitate the transmission of any unsolicited or unauthorised advertising or promotional material;
use our websites to transmit any data, or upload to our websites any data, that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
decompile, reverse engineer or disassemble any portion of our websites;
use any robot, spider, other automatic device or manual process to monitor or copy our web pages or the content contained on our websites, or use network-monitoring software to determine architecture of or extract usage data from our websites; or
engage in any conduct that restricts or inhibits any other user from using or enjoying our websites.
You agree to fully cooperate with us to investigate any suspected or actual activity that is in breach of these Terms of Use.
We may now or in the future permit you to post, upload, transmit through or otherwise provide through our websites (collectively, ‘submit’) messages, text, illustrations, files, images, graphics, photos, comments, sounds, music, videos, information (e.g., your name, e-mail address, etc.) and other content (collectively ‘User Content’). For example, any comment, rating or review of a product or a merchant, or (if you are a venue-owner) any details or description to be used in the listing of your venue on the websites, that you post through our websites is your User Content.
You agree not to submit any User Content protected by copyright, trade mark, patent, trade secret, moral right, or other intellectual property or proprietary right without the express permission of the owner of the respective right.
You agree that your User Content:
will be accurate (where facts are stated), reflect opinions genuinely held by you, and comply with all applicable laws;
will be truthful, non-misleading and non-deceptive;
will not contain any material which is tortious (e.g., defames or invades the privacy of any person, etc.), obscene, offensive, hateful or inflammatory;
will not promote sexually explicit material or violence, or promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
does not breach any legal duty you owe to a third party, such as a contractual duty or a duty of confidence;
will not be threatening, abuse or invade another’s privacy, or provided with an intent to harass, upset or embarrass any other person;
will not be provided with an intent to impersonate any person, to misrepresent your identity or affiliation with any person, or to falsely give the impression that your User Content comes from someone else;
will not advocate, promote or assist any unlawful act (e.g., criminal acts, copyright infringement, computer misuse, etc.); and
will comply with any other applicable terms or conditions.
We may monitor, edit or remove any User Content for violation of the letter or spirit of these terms, or for any other lawful reason. However, we have no obligation to look for, edit or remove any User Content for any reason including, without limitation, violation of these terms.
4.1 User Content Licence
We do not claim ownership to your User Content. However, by submitting User Content, you grant, or warrant that the owner of such content has expressly granted, to us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, fully sublicensable and transferable right and license to use, reproduce, distribute, create derivative works based upon (e.g., translations, etc.), publicly display/perform, transmit and publish the User Content (in whole or in part) as we, in our sole discretion, deem appropriate in connection with our business and operations. Notwithstanding the foregoing, you waive any and all claims you may now or later have in any jurisdiction to so-called ‘moral rights’ or rights of ‘droit moral’ with respect to the User Content.
By submitting a user review, you accept that the content may be displayed publicly on third party venue reservation websites, SKRATCH Indoor Golf Ltd (www.skratch-golf.co.uk), and will be made available to the venue to view. We reserve the right to edit or reject reviews containing inappropriate content, profanity, health & safety issues, or personal information.
4.2 Reliance on information posted
Commentary, venue descriptions, reviews and other materials posted on our websites are not intended as advice and should not be relied upon. Reviews of venues which appear on this websites are posted by other users of the websites, and while we make efforts to monitor the content of those reviews, we cannot guarantee that they will be accurate or otherwise comply with these Terms of Use. Reviews are the opinion of the relevant individual reviewer only and not of SKRATCH Indoor Golf Ltd or any of our affiliates, business partners, directors or employees, and accordingly, we take no responsibility for the accuracy, objectivity or content of such reviews.
If you have any concerns regarding the content of any review(s) on these websites, please Contact Us using the addresses given at the end of these Terms of Use.
To the fullest extent permissible by law, we disclaim all liability and responsibility arising from any reliance placed on such information and all terms, representations, conditions or warranties that might otherwise be implied in this Agreement are hereby excluded.
4.3 Our materials
Subject to the terms of this Agreement, we grant you a non-exclusive, non-transferable, revocable, limited right to access, view, and print out one (1) copy of any websites page and such data, information, software graphics, images, text, posts and other content as appears on the websites, (‘Materials’) on a single device strictly in accordance with this Agreement.
You may only view, print out and use the Materials for your own personal, non-commercial use. We expressly reserve all intellectual property rights in and to the websites and the Materials and your use of the websites and Materials is subject to the following restrictions. You must not:
remove any copyright or other proprietary notices contained in the Materials;
modify the Materials in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose;
transfer the Materials to any other person;
use any Materials from the websites in any manner that may infringe any copyright, intellectual property right, proprietary right, or property right of us or any third parties; or
reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit this websites and/or the Materials in any way; without our prior written consent.
4.4 Our Name
We expressly reserve all rights in and to the SKRATCH Indoor Golf Ltd Golf Limited (SKRATCH GOLF) Domain Names, our logo and all other related service marks, trading names or other trade marks relating to our products and services.
4.5 Linking to our websites
You may link to our websites provided you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it. You must not link to our websites in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not remove or obscure by framing or otherwise, advertisements, copyright notices, or other information published on the websites. Our websites must not be framed on any other site.
To avoid any doubt you must not link to our websites from a linking site which contains any adult or illegal material or any material that is offensive, harassing or otherwise objectionable.
We reserve the right to withdraw linking permission without notice.
4.6 Third party sites and content
Our websites and/or the Materials may contain links to third party websites. If you decide to visit any third party site, you do so at your own risk. We are not responsible for the content, accuracy or opinions expressed on such websites. Links do not imply that we or this websites is/are affiliated or associated with such sites. Third party content may appear on the websites or may be accessible via links from the websites. We are not responsible for and assume no liability for such content
4.7 Exclusions and disclaimers
To the fullest extent permissible by law, we exclude and disclaim all warranties, terms, conditions and representations that might otherwise be implied by law in relation to this websites and the Materials.
Nothing in this Agreement shall exclude our liability for:
death or personal injury arising through negligence;
fraudulent misrepresentation; and/or
anything else that cannot be excluded or limited by us under applicable law.
We shall not be liable under this Agreement for any indirect, special, incidental or consequential damages whether based on breach of contract, breach of warranty, tort (including negligence) or otherwise, even if advised of the possibility of such damages.
The Materials may contain inaccuracies and typographical errors. We do not warrant the accuracy or completeness of the Materials. Any reliance on any such opinion, advice, statement, or other information shall be at your sole risk. We reserve the right, in our sole discretion, to correct any errors or omissions in any portion of the websites and to make any changes to the features, functionality or content of the websites at any time. We reserve the right in our sole discretion to edit or delete any documents, information or other content on the websites.
We do not represent or warrant that the websites will be error-free, free of viruses or owner harmful components, or that defects will be corrected.
4.8 Legal compliance and applicable law
You shall comply with all applicable laws and regulations in connection with your use of the websites and the Materials that appear on it.
If you are a consumer, please note that the Agreement, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of the European Economic Area (EEA) outside England or Wales, you may bring proceedings in the jurisdiction within which you are domiciled.
If you are a business, the Agreement, its subject matter and its formation (including any non contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
5. Privacy policy
SKRATCH Indoor Golf Ltd is committed to protecting the privacy of users of our websites and services.
Our privacy policy (the ‘Privacy Policy’) is intended to assist you in making informed decisions when using our websites and our services. Please take a minute to read and understand this policy in full.
Please note in particular that any information you provide in the course of submitting reviews on the websites will be subject to this Privacy Policy.
The Privacy Policy explains our policy regarding any information you might supply to us (or that we might collect from you) when you visit the websites or use certain services offered via the websites.
5.1 Changes to our policy
This Privacy Policy replaces all previous privacy policies published on the websites. Please check this page regularly for updates.
5.2 Your consent
By using our websites, you consent to our collection and use of your Information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post an updated version of this Policy on our websites to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.
5.3 What information do we collect about you?
We collect two types of information about you (‘your information’):
personal information such as your name, address, telephone number, date of birth, age, and email address and any other information that you provide to us when you register with us, make a reservation, provide feedback or when you send us an email; and
information that does not identify you, but which relates to your use of the websites such as the pages visited on our websites and the dates and times of your visit. We may use ‘cookies’ (for more information about cookies see our Cookies Policy) and web server logs to collect information about how you use our websites. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our websites, and the websites visited just before and just after our websites. Our websites also uses the IP address of your computer to recognise your geographic location, so that we can provide localised content and language to you.
5.4 How do we protect your information?
Your information is stored on secure servers in the European Economic Area (‘EEA’). If that location changes, then we will update this Privacy Policy accordingly. We may share your information with third parties which may result in a transfer of you information outside the European Economic Area (EEA). These countries may not provide the same level of data protection as the EEA. If we do make such a transfer, we will put appropriate controls in place to ensure your information is protected.
5.5 How do we use the information that you provide to us?
We use your Information for the purposes of:
making the websites available to you by recognising the IP address of your computer and any preferences you may have indicated on earlier visits.
facilitating venue bookings that you wish to make using the websites, by passing your personal details on to the relevant venues for the purpose of providing services to you.
conducting promotions or prize draws that you have entered using the websites.
monitoring visitor traffic on our websites and conducting analysis on the performance of our websites so that we can improve user experience.
contacting you with information about our services and services of other businesses which we think might be of interest to you, and sharing your information with selected business partners so that they may also get in touch with you about their own services. Please note that this will only be done if you have opted in to receive this type of communication. You may notify us at any time if you do not wish to receive these offers by clicking on the ‘UNSUBSCRIBE’ link in those emails, or by contacting us at the address set out in the Contact Us section at the end of these Terms of Use. Please note that it can take up to 72 hours for our systems to update your change in subscription status.
You are responsible for ensuring that your information is accurate and kept up to date. You must treat your password information as confidential and you must not disclose it to any other person.
5.6 Disclosing your information
We will only disclose your information to third parties outside SKRATCH Indoor Golf Ltd where we have your express consent, or as described in this Privacy Policy, or where we are required or permitted to do so by law. By using the websites, you consent to us sharing your information with any successors in title to our business, with other companies who provide services to us and with other business partners in accordance with this Privacy Policy.
Whenever we transfer personal information to countries outside the EEA we will ensure that appropriate security measures are taken.
5.6 Disclosing your information
We will only disclose your information to third parties outside SKRATCH Indoor Golf Ltd where we have your express consent, or as described in this Privacy Policy, or where we are required or permitted to do so by law. By using the websites, you consent to us sharing your information with any successors in title to our business, with other companies who provide services to us and with other business partners in accordance with this Privacy Policy.
Whenever we transfer personal information to countries outside the EEA we will ensure that appropriate security measures are taken.
5.7 Other websites
The websites may contain links to other sites which are outside our control and not covered by this policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.
5.8 Accessing your information
To view the information we hold about you you will need a SKRATCH GOLF account. One of these will be set up for you the first time you use our services or when you specifically create an account via one of our websites. Logging into your account via www.skratch-golf.co.uk will allow you to view, edit, or delete any information held about you and the account itself.
6 Cookies policy
6.1 What are Cookies?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating websites on each subsequent visit, or to another websites that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.
Persistent cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the websites that created that particular cookie.
Session cookies allow websites operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
You can disable cookies by adjusting your browser settings, but this may mean that you are unable to access all the services on our websites. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.
We use a system of classifying the different types of cookies which we use on the websites, or which may be dropped by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device.
6.2 Cookies used on the websites
A list of all the cookies used on the websites by category is set out below.
Strictly necessary cookies - these enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required. These cookies are essential in order to enable you to move around the websites and use its features, such as accessing secure areas of the websites. Without these cookies services you have asked for, like venue booking, cannot be provided.
Performance cookies - these collect anonymous information on the pages visited. By using the websites, you agree that we can place these types of cookies on your device. These cookies collect information about how visitors use the websites, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the websites works.
Functionality cookies - these remember choices you make to improve your experience. By using the websites, you agree that we can place these types of cookies on your device. These cookies allow the websites to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Behavioural advertising and online privacy - A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at www.youronlinechoices.eu. The guide contains an explanation of the IAB's self-regulatory scheme to allow you greater control of the advertising you see.
Using browser settings to manage cookies - The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add ons, such as Flash cookies, by changing the add-on settings or visiting the websites of its manufacturer. However, because cookies allow you to take advantage of some of the website’s essential features, we recommend you leave them turned on. For example, if you block or otherwise reject cookies you will not be able to make a venue reservation. If you leave cookies turned on, remember to clear your cookies when you finish using a shared computer.
7. Terms & conditions applicable to your venue booking
The venue booking service (the ‘Service’) is provided to you by Sweetspot on behalf of all the venues in the SKRATCH Indoor Golf Ltd network, either via a link to the websites of the venue with whom you are booking (a ‘venue’) or via the websites of one of our third party booking partners (a ‘Booking Partner’).
Please read these terms of use carefully before you start to use our site or the Service, as these will apply to your use of the Service. We recommend that you print a copy of these terms for future reference.
By using the Service, you accept these terms and conditions of use (the ‘User Terms’). If you do not agree to the User Terms, you must not use the Service.
We may, at any time for any reason without prior notification to you, terminate, restrict, suspend or discontinue your access to the Service if we in our absolute discretion believe that you are misusing the Service or if you are in breach of any of the provisions of these User Terms.
We may revise these User Terms at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you. Your continued use of our site or the Service following any such change will constitute your acceptance of such changes.
The services which you book via the Service are provided to you by the venue directly and not by Sweetspot. Therefore, by using the Service to book a table at your chosen venue you are entering into a direct contract with that venue and Sweetspot is not a party to that contract and has no obligations to you under that contract.
In order to make any booking using the Service you must have the legal capacity to do so and you must accept financial responsibility for all transactions made under your name. You must make sure that all the information you provide to us is true and accurate. Booking a service at the venue means to prepay in advance.
When you use the Service to place a booking at the venue you are making an offer to the venue for your booking. Your booking is not legally binding. Please ensure that you arrive in plenty of time and bring a copy of your email booking confirmation.
If you wish to cancel your booking you can do this via your SKRATCH GOLF account or contact the venue directly. Contact details and any applicable cancellation policy for the venue can be found in the confirmation email.
Our venues levy a ‘no-show’ fee for failure to attend the venue at the reserved time. If the venue operates such a policy you will be asked by us for your credit card details at the time of making the booking via the Service. We will use a fully compliant third party to securely store those details. The decision whether to debit your card with a cancellation fee or ‘no-show’ fee is entirely at the discretion of the venue. If you believe that a no-show fee has been incorrectly deducted from your credit card you should contact the venue directly.
Some venues levy a ‘pre-payment’ for some or all of the expected booking costs. If the venue operates such a policy you will be asked by us via a compliant third party for your payment details to enable a pre-payment to be made.. If you believe that a pre-payment has been incorrectly taken you should contact the venue directly.
Some venues offer/accept prepaid vouchers for some or all of the expected service costs. If you are making a booking with such a prepaid voucher you will be asked by us at the time of making the booking via the Service, for your unique voucher identification number. Once the unique voucher identification number is input and validated, and the booking is confirmed by the venue, the booking is then subject to the venue’s cancellation policy. It is not possible to change a booking made using a prepaid voucher unless the venue agrees to the change. If a booking cannot be altered by the venue it may not be possible to issue a refund for the voucher. In the unlikely event that the venue needs to cancel the booking after you have booked a date, they will contact you.
We reserve the right to cancel a booking, but this of course will be without any liability on your part.
Because your contract is directly with the venue any queries or concerns that you may have in connection with your venue table booking should be addressed directly to the venue via the details set out in the confirmatory email.
7.1 Additional Terms
In addition to these User Terms, your use of a venue or Booking Partner websites and the other services and products provided by venues and Booking Partners in the SKRATCH Indoor Golf Ltd Golf network, may also be subject to any terms and conditions applied by the venues and/or Booking Partners from time to time. Such terms are in addition to, and not a replacement for, these User Terms. Please ensure that you read such additional terms and conditions before using the websites and/or purchasing the services and products provided by venues and Booking Partners.
Our Privacy Policy, sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site and/or the Service, you consent to such processing and you warrant that all data provided by you is accurate.
7.2 Your Booking
Please note that the services for which you book via your use of the Service are provided to you by the venue directly. Therefore by using the Service to book at your chosen venue you are entering into a direct contract with that venue and SKRATCH Indoor Golf Ltd is not a party to that contract.
In order to make any booking using our Service you must have the legal capacity to do so and you must accept financial responsibility for all transactions made under your name. You must make sure that all the information you provide to us is true and accurate. Booking at the venue means you have to pay the venue after you have received the goods or service unless it is clearly indicated before you book that you have to prepay in advance or you have used a voucher code that covers the full cost.
When you use the Service to place a booking at the venue you are making an offer to the venue to accept your booking.
If you wish to cancel your booking you can do this via your SKRATCH Indoor Golf Ltd account or contact the venue directly. Contact details can be found in the confirmation email.
Please ensure that you arrive in plenty of time and bring a copy of your email booking confirmation.
Our venues levy a ‘no-show’ fee for failure to attend the venue at the reserved time. If the venue operates such a policy you will be asked by us, when using the Service, for payment details. A compliant third party will securely store those details. The decision whether charge you with a cancellation fee or ‘no-show’ fee is entirely at the discretion of the venue.
Our venues levy a ‘pre-payment’ for some or all of the expected booking costs. If the venue operates such a policy you will be asked by us, when using the Service, for your payment details to enable such a pre-payment to be made. A fully compliant third party will securely store those details. If you believe that the pre-payment has been incorrectly deducted you should contact the venue directly.
Our venues offer/accept prepaid Vouchers for some or all of the expected dining costs. If you are making a booking with such a prepaid voucher you will be asked by us, when using the Service, for your unique Voucher identification number at the time of booking. Once the unique voucher identification number is input and validated, and the booking is confirmed, the booking is then subject to the cancellation policies of the venue. It is not possible to change this booking unless the venue agrees to the change. Where a date cannot be altered by a venue it may not be possible to issue a refund. In the unlikely event that the venue needs to cancel the booking after you have booked a date, they will contact you.
We reserve the right to cancel a booking, but this of course will be without any liability to you. We have, at any time for any reason without prior notification to you, the right to terminate or restrict, suspend or terminate your access to any or all of the Service if we believe that you are misusing the Service or if you are in breach of these User Terms.
Because your contract is directly with the venue any queries or concerns that you may have in connection with your booking should be addressed directly to the venue via the details set out in the confirmatory email.
We reserve the right to disable your access to our Service and, where applicable, any user ID or password issued to you at any time if, in our opinion, you have failed to comply with any of the provisions of this Agreement.
7.3 Additional Terms
In addition to these User Terms, your use of a venue or Booking Partner websites and the other services and products provided by venues and Booking Partners in the SKRATCH Indoor Golf Ltd network, may also be subject to any additional terms and conditions applied by our venues and/or Partners from time to time. Those terms will be in addition to, and therefore not a replacement for, these User Terms. Please ensure that you read such additional terms and conditions before using the websites and/or purchasing the services and products provided by our venues and Partners.
7.4 Personal Information
To use our Service, you are required to register certain information (‘Information’), including your name, email address and, in some instances, a password. Any Information supplied by you to us will be used by us in accordance with our Privacy Policy and, where applicable, the terms of any privacy policy provided by our venue and/or Partners.
7.5 Availability of the Service
Your access to the Service is permitted on a temporary basis and we reserve the right to withdraw or amend the Service without notice. We therefore exclude any liability to you for any interruption or lack of availability of the Service to the extent that we can legally do so. You are solely responsible for making all technical and other arrangements necessary for access to the Service. You are also responsible for ensuring that all persons accessing the Service through your internet connection and account details are aware of these User Terms and comply with them
7.6 Restrictions on use
All copyright, database rights, trade marks, intellectual property rights and other proprietary rights subsisting in our Service and any content made available to you from the Service, shall remain our property or the property of our licensors. All such rights are expressly reserved.
You agree not to use our Service in such a way as to cause the whole or part of our Services to be interrupted, damaged, rendered less effective or be otherwise impaired or in any way contrary to applicable law.
7.7 Security
We maintain the highest standards of security, however the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your personal information, we cannot ensure the security of your data transmitted to our Service. Any transmission is at your own risk. Once we have received your personal information we will use strict procedures and security features to prevent unauthorised access.
Nothing in these User Terms shall exclude our liability for death or personal injury arising through negligence or for fraud.
We do not accept responsibility for any loss, damages or costs suffered or incurred by you arising from viruses or contaminants contracted by you or your machine via accessing or using our Service.
To the maximum extent allowed by applicable law we exclude all liability and responsibility arising from any reliance placed on any content available from the Service. You bear the entire risk of the completeness, accuracy or usefulness of any content accessed on our Service.
To the maximum extent allowed by applicable law we exclude all liability and responsibility arising from your use of:
the services and products provided by our venue and/or Partners; and
the our venue’s and/or Partner’s failure to supply such services or products, whether in whole or in part.
To the maximum extent allowed by applicable law, we expressly disclaim all warranties and conditions, express or implied, including, but not limited to, implied warranties and conditions of satisfactory quality and fitness for a particular purpose. You will not hold us responsible for any damages that result from you accessing (including any software or systems you use to access) our Service, but not limited to, damage to any computer, software or system or portable devices you use to access the same.
Under no circumstances shall we be liable to you for any consequential, incidental or special damages or for loss of business profits, business interruption, loss of business information, loss of data or loss of any benefit arising out of your use or inability to use our Services.
Summary of Key Points
Information We Collect
We collect your name, contact information, and other information that you provide to us through registration pages, surveys and other submissions through this Site, on social media? and at the Locations.
How Personal Information We Collect is Used
We use your information to respond to your requests for information and otherwise provide you with products and services, display in-game statistics at Locations, and analyse customer behaviours and trends to enhance your experiences.
Site Usage Information & Cookies
We use cookies and similar technologies to help provide our Site, offer you a more personalised user experience, and market products and services to you.
Competitions & Events
You are required to share certain Personal Information to enter competitions and events. Certain competitions and events are subject to their own terms and conditions.
Sharing Your Personal Information
We share your Personal Information about you with third parties to perform the purposes for which the information is collected, complete transactions on your behalf, respond to requests, and fulfil other business and compliance purposes.
Children's Privacy
We do not target services or knowingly collect any Personal Information from children under the age of 13 without the consent of their parent or guardian.
Security of Your Personal Information
We maintain and require appropriate technical, administrative and physical security measures designed to protect your Personal Information.
Changes in Our Privacy Policy
Changes to the Privacy Policy will be reflected at the top of this Privacy Policy, and we will obtain your consent as required by applicable law.
Data Subject Rights
You have certain rights to request access, rectification, deletion or other actions regarding your Personal Information where required by applicable law.
CCTV
We use CCTV at all our Locations for the security of our team and you.
Questions and More Information
If you have questions about this Privacy Policy, please get in touch with us.
Information we collect
We collect:
Your name
Your date of birth to ensure we provide you with the correct membership/pricing and ensure we take adequate measures to protect our Guests.
Your email address for booking confirmation and internal marketing purposes only.
Your home address to link the registration to you. It is not used for any other internal purpose or sold to any third parties.
Your mobile number to provide you with information regarding your bay booking. This includes (but is not limited to) informing you about your Bay allocation and Bay PIN and sending you a link to view this Privacy Policy, Terms and Conditions, and our safety leaflet.
Social handles and comments on our social media channels?
We also collect certain Personal Information through your use of a mobile device, such as smartphones, tablets and iPads. This information includes your mobile identifier, device type and IP address. To learn more about how to control the collection of the information we collected about you from such devices, please see the Site Usage Information & Cookies section below.
How Personal Information we collect is used.
The Personal Information collected is combined with other information collected about you and is used and disclosed in a number of ways by us to help us better understand and serve our guests, including:
Providing you with or otherwise responding to your requests for information and/or services, including but not limited to e-newsletters, marketing programs, or other options in our marketing programs;
Enabling you to make an online booking in order to reserve a bay at our Locations;
Providing you with information about new products or services, events at our Locations, events that SKRATCH GOLF sponsors, including competitions, events and surveys, and other special offers and marketing programs, which may include information about partner companies or other programs any of us or them are involved with;
Displaying a member’s username on Leaderboards at a SKRATCH GOLF Location as well as on any digital platform such as this Site;
Enhancing our Guest experiences at our Locations and on this Site;
Analysing customer behaviours and trends;
Conducting research and analysis and to otherwise measure the effectiveness of our online and offline marketing efforts and to develop products, services and marketing programs;
Coordinating program activities and communications with other marketing programs conducted by us.
We do not sell or rent to third parties any of the Personal Information that you provide to us through this Site or at our Locations. We do not retain your Personal Information for longer than is necessary to carry out the functions to which you provided the information. Can we delete this, we will be retaining data indefinitely for analytics purposes
Site Usage Information & Cookies
Like most websites, our website uses cookies to distinguish you from other users of our websites. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. Cookies only collect data about browsing actions and patterns and do not identify you as an individual.
"Cookies" are small files or records that are placed on a visitor's device or browser (by a third-party provider of ours or us) to collect information about your activities on our Site. The information captured about your activities on our Site will make it possible for us:
Authenticate by verifying your account and determining when you login; personalise to provide appropriate services and more accessible access and security to prevent fraudulent login credentials.
Improve performance and analytics to determine how services are used and track performance services. Cookies determine if you viewed a page or opened an email, this helps provide you with exciting information. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.
Third-Party Services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third-party cookie usage is governed by the third party’s privacy policy placing the cookie. We advise you to check the privacy policies of any such websites before providing any data to them.
You can set your browser not to accept cookies, but this may limit your ability to use the services.
If you refuse cookies, your experience on our Site may be affected — for example, you may not be able to utilise all of the functions on this Site.
You can review your Internet browser settings, typically under the sections "Help" or "Internet Options."
Competitions or events
On occasion, SKRATCH Golf may conduct or sponsor competitions or events with the opportunity to win prizes. Each has its own terms and conditions; as part of entering a competition or event online through this Site or through a third-party provider site, certain Personal Information (including your name, address, and phone number) is required.
Sharing your Personal Information
We share your Personal Information with service providers, such as email marketing service providers, for purposes of providing the Site and services to you. We require these service providers to provide reasonable security for Personal Information and only use your Personal Information on our behalf.
The law requires that we and our suppliers may be required to share your Personal Information pursuant to judicial or governmental subpoenas, warrants or other like orders. If we are required to do so, we will, of course, obey the law. In addition, notwithstanding any term to the contrary in this Privacy Policy, we and our suppliers reserve the right to use and disclose your Personal Information to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, and/or violations of this Site's Terms and Conditions statement as required by law.
In the event of a transfer or sale of some or all of our business or assets, we will disclose your Personal Information to those involved in such a transfer or sale of business or assets.
Children’s Privacy
We do not knowingly collect any Personal Information from children under the age of thirteen (16) years without the consent of a parent or guardian. In our Locations, children under the age of thirteen can provide their parents/guardians' details to sign up for membership, review or alternatively, not provide personal details.
Security of your Personal Information
SKRATCH Golf takes appropriate steps to keep your Personal Information confidential. Although we can't guarantee that there will never be a security problem, we have appropriate security measures to guard against the loss or misuse of the information collected on this Site and at our Locations.
Information from Third-Party Social Media Services
The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:
Google
Facebook
Twitter
If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service’s account, such as Your name, Your email address, Your activities or Your contact list associated with that account.
You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service’s account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.
Changing Your Information – Data Subject Right
If you need to update or verify your Personal Information, please get in touch with us as detailed below. Upon request, SKRATCH Golf will remove your Personal Information from our active database as soon as reasonably possible unless we need to retain information for dispute resolution, troubleshooting and other valid legal or business reasons.
You have the;
Right to be informed: organisations must tell individuals what data is being collected, how it’s being used, how long it will be kept and whether it will be shared with any third parties.
Right of access: individuals have the right to request a copy of the information that an organisation holds on them.
Right of rectification: individuals can correct inaccurate or incomplete data.
Right to be forgotten: in certain circumstances, individuals can ask organisations to erase any personal data stored on them.
Right of portability: in some circumstances, individuals can request that an organisation transfer any data that it holds on them to another company.
Right to restrict processing: in some circumstances, individuals can request that an organisation limits its use of personal data.
Right to object: individuals have the right to challenge certain types of processing, such as direct marketing.
Rights related to automated decision making, including profiling: under most circumstances, individuals have the right to object to having decisions made about them by automated processes or profiling
Please note that we need to retain certain Personal Information as required or permitted by applicable law.
How and where do we store your data
We review our retention periods on a regular basis. We will hold your personal information on our systems or those of our service providers in order to use it as described in this privacy policy and/or for as long as we have your permission to keep it.
Your data will only be stored in the UK for bookings taken through our website software
For marketing emails when you have opted in through Sweetspot golf booking or scratch-golf.co.uk
It will not be transferred to or stored at a destination outside of the European Economic Area (EEA).
CCTV
All Locations provide notice of CCTV operation. Coverage includes, but is not limited to, the entrance, carpark, the cafe, all corridors and walkways, and the bays. CCTV is not used in personal locations such as toilets. We use CCTV to view and record individuals on and around our premises for our staff and guests' security. CCTV may be shared with the Police to assist in any criminal investigations and our insurance company for evidential purposes.
Changes in our Privacy Policy
We reserve the right to change our Privacy Policy from time to time — for example, by altering our policy on sharing Personal Information. Be sure to check this page periodically for updates, and we will ask for your consent to the updates if required by applicable law.
Questions and More Information or for Privacy requests
If you have any questions regarding our Privacy Policy or for Privacy requests, please get in touch with us by emailing admin@skratch-golf.co.uk or writing to us at 40 Ludgate Hill Birmingham B3 1ER